All returns to be made and sent to:

Three the Mews - Returns
Tanzarro House
Charlton Place 
Ardwick Green North
M12 6FZ

Knickers are none returnable and none refundable.

To make a return/exchange, please contact 

For any other items, from receipt of order you have 14 days to return the parcel for a full refund. After 14 days have passed, you then have a further 14 days to return for an exchange.

Returns must adhere to the following:

- Items must be returned in their original packaging
- All tags must still be attached to the unworn item/s
- Items must not contain any evidence of wear, stains or odours and be of resalable condition. 

We may make a determination based on a variety of factors as stated above during our quality assessment process.

*If the above is not adhered to when you make the return then Lingerie Room Official reserve the right to return the item back to you.

Please note we ask you keep proof of receipt for the return in the event of any issue. Lingerie Room reserve the right to reject any return if the team have physically not received your order and the customer can not provide evidence to support the case.

(Decision will be made on a case by case basis.)